Shipping Policy

Shipping Policy

Thank you for choosing

ShopHavenOnline

! We're committed to ensuring your order reaches you in a timely and efficient manner. Please review our shipping policy outlined below:

1. Shipping Methods and Carriers: We utilize trusted carriers such as UPS, FedEx, USPS, and DHL for domestic and international shipments. Our available shipping methods include standard, expedited, and overnight delivery options.

2. Shipping Rates: Shipping rates are calculated based on several factors including the destination, weight, and dimensions of the package, as well as the selected shipping method. You can view the shipping costs for your order during the checkout process before finalizing your purchase.

3. Shipping Timeframes: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. Estimated delivery times vary depending on the shipping method selected and the destination. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your shipment.

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Please note that delivery times may be longer for orders shipped to remote or rural areas.

4. Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We do not ship to PO boxes or APO/FPO addresses. Certain products may also have limited shipping destinations due to legal restrictions. Any such restrictions will be communicated clearly on the product page.

5. International Shipping: We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. Delivery times for international orders may vary depending on customs clearance processes.

6. Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

7. Return Policy: Please refer to our Return Policy for information on returning items and our procedures for handling returns and exchanges.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. We're here to help!